Refund & Cancellation Policy
Last Updated: September 2026
At Plotizo, every project is prepared specifically for the client’s plotting layout and project location. Our work may include reviewing the supplied layout, understanding the site location, preparing project boundaries, plotting roads and plots, adding labels, and creating the final Google Maps presentation.
Because Plotizo provides a custom digital service, refunds depend on the stage of work completed.
Our aim is simple: be fair to the client while also protecting the time and work already invested in each project.
1. Cancellation Before Work Starts
If you make a payment and decide to cancel the project before Plotizo has started any work, you may request a full refund.
We consider work to have started once our team begins reviewing, processing, preparing, digitising, mapping, or working with the layout or project information provided by the client.
If no work has started, we do not believe in unnecessarily holding the client’s payment.
2. Cancellation After Work Has Started
Once work on the project has started, the advance or initial payment becomes non-refundable.
This is because Plotizo provides a customised service created specifically for each plotting project.
For example, once we start:
- reviewing the layout
- identifying the project location
- preparing project boundaries
- plotting roads
- placing plot boundaries and numbers
- preparing project information on Google Maps
time and resources have already been invested in that specific project.
For this reason, cancellation after work begins will not normally qualify for a refund.
3. Cancellation After Draft or Preview Delivery
Once a draft, preview, working map, or completed Plotizo project has been shared with the client, payments are generally non-refundable.
A refund will not normally be provided because:
- the client changes their mind
- the project is postponed
- the developer temporarily stops marketing the property
- the client decides not to use the map
- the client changes their sales strategy
- another person in the client’s organisation changes the decision
We therefore recommend confirming the project internally before placing the order.
4. Errors Made by Plotizo
We want every Plotizo project to match the information provided by the client as accurately as reasonably possible.
If we make an error while preparing your Google Maps plotting layout, we will correct that error without additional charges.
Examples may include:
- incorrect plot numbering
- missing roads shown in the supplied layout
- incorrect labels
- omitted project elements
- placement mistakes caused by our work
If the issue is caused by Plotizo, we take responsibility for correcting it.
5. Incorrect Information Supplied by the Client
Plotizo creates the map based on the documents and information supplied by the client.
The client is responsible for providing correct and current information, including:
- project location
- plotting layout
- plot numbers
- road information
- boundaries
- open spaces
- amenities
- project revisions
If incorrect, incomplete, old, or outdated information is supplied, changes required later will not be treated as a Plotizo error.
Additional charges may apply depending on the amount of work required.
6. Layout Changes After Work Begins
Real estate and plotting projects sometimes change.
A developer may revise plot sizes, change roads, modify open spaces, combine plots, divide plots, or issue a new layout.
Minor corrections may be handled depending on the scope of the project.
However, major changes to the original layout may be treated as additional work and quoted separately.
A revised layout is not automatically considered a correction to the original Plotizo work.
7. When Plotizo Cannot Complete the Agreed Service
If Plotizo accepts a project but later determines that we are unable to provide the agreed deliverable, we will communicate this clearly with the client.
Depending on the work already completed, Plotizo may provide:
a full refund, or
a partial refund for the undelivered portion of the service.
We do not believe a client should be charged for work that Plotizo is unable to deliver.
8. Duplicate or Accidental Payments
If you accidentally make the same payment more than once, please contact us.
After verification, any confirmed duplicate payment will be refunded.
9. Google Maps and Third-Party Services
Plotizo uses third-party platforms such as Google Maps and Google My Maps.
These services are owned and controlled by Google.
Google may change:
- platform features
- interface
- sharing options
- map appearance
- functionality
- technical limitations
Plotizo cannot control future changes made by Google or any other third-party platform.
A later change to a third-party service does not automatically qualify the original Plotizo project for a refund.
10. Plotizo Is a Visualisation Service
Plotizo is intended to help developers, realtors and buyers understand a plotting project geographically.
Plotizo does not replace:
- sanctioned layouts
- government records
- cadastral records
- licensed land surveys
- legal verification
- title verification
- official boundary certification
Clients should rely on approved drawings and official records for legal and statutory purposes.
11. Refund Processing
Once a refund request has been approved, Plotizo will normally initiate the refund within 5–10 business days.
The actual time taken for the money to appear in the client’s account may depend on the bank, payment provider, UPI service, card issuer, or other payment method used.
Where practical, refunds will be returned through the original payment method.
We Prefer to Fix a Problem Before Discussing a Refund
If something in your Plotizo project does not look right, contact us first.
Many issues can be resolved through a correction or clarification without cancelling the complete project.
Our goal is not just to deliver a map.
Our goal is to deliver something your sales team can confidently show to buyers.
Need Help With a Payment, Cancellation or Correction?
Contact Plotizo and share:
Your name
Project name
Registered phone number
Payment details
Reason for the request
Our team will review the request and respond as soon as reasonably possible.
Contact Plotizo
Phone / WhatsApp: +91 95038 88243
Website: Plotizo.com
You can also contact us through the Contact page on our website.
Important
Nothing in this policy is intended to remove or restrict any rights that may apply to customers under applicable law.